Refund policy

Return, Replacement & Refund Policy

At Simmi Sparkles, we are committed to providing premium-quality fashion jewellery and a delightful shopping experience. Every order is carefully inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, we're here to help.

💎 48-Hour Easy Replacement
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Once your request is verified, we will arrange a FREE replacement at no additional shipping cost.

Eligibility for Replacement
To be eligible for a replacement:
The request must be raised within 48 hours of delivery.
The jewellery must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, tags (if applicable), and accessories.
Please provide your Order ID along with clear photos of the product and packaging.
Recording an unboxing video is recommended as it helps us process replacement requests faster, although it is not mandatory.

What Qualifies for a Free Replacement?
We offer a free replacement if:
You received a damaged product.
You received a defective product.
You received an incorrect item.
The product has a verified manufacturing defect.

Once verified by our support team, we will arrange the replacement at no additional cost.

Refund Policy
At Simmi Sparkles, we generally do not offer refunds as our priority is to resolve eligible issues through quick and hassle-free replacements.
Refunds will only be considered in the following exceptional situations:
The replacement product is permanently unavailable.
The order is cancelled before dispatch.
A duplicate payment or payment-related error has occurred.
Approved refunds will be processed to the original payment method within 5–7 business days.

Cancellation Policy
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible through our support email or WhatsApp.

Items Not Eligible for Return or Replacement
We do not accept returns or replacements for:
Change of mind after purchase.
Colour or design preference.
Products that have been used, worn, damaged after delivery, or mishandled.
Products returned without prior approval.
Requests raised after 48 hours of delivery.

Replacement Process
Contact us within 48 hours of delivery.
Share your Order ID along with clear product photos.
Our support team will review your request.
Once approved, we will arrange a FREE replacement.
You'll receive tracking details once your replacement has been shipped.

Our Commitment
Your satisfaction is important to us.
If we make a mistake, we'll make it right.
Our goal is to ensure every customer enjoys a smooth, transparent, and premium shopping experience with Simmi Sparkles.

☎️ 7206529858 , 8168034061
📧 Email: simmisparkles04@gmail.com
📍 Address: 148/4, Herbal Park, Kabeer Nagar, Ambala City, Haryana – 134003